Privacy Policy

1. General

CRISPINS EUROPE, S.L.U., hereinafter referred to as Let’s Chocolaat, respects the privacy of every person who visits our Website. We would like to inform you about the type of data collected by Let’s Chocolaat and how it is used. You will also learn how to exercise your rights as a data subject.

Any changes to this Data Protection Statement will be published on this page. This enables you to find out at any time what type of data we collect and how we use it.

This Data Protection Statement does not apply to websites accessible through hyperlinks or to other Let’s Chocolaat websites.

2. Collection, use and processing of personal data

Name of the data controller: CRISPINS EUROPE, S.L.U.

Address of the data controller: C/C, units 43–46, P.I. Can Verdalet, 08490 Tordera (Barcelona)

Let’s Chocolaat uses personal data primarily to make this website available to users. Further processing may take place only where authorised or required by law, or where the relevant user has given consent to Let’s Chocolaat. Let’s Chocolaat stores and processes data specifically for the following purposes:

When users visit the website, Let’s Chocolaat automatically collects and stores certain data. This includes the IP address or device identifier hosted on the end device that we need in order to transmit the requested content (for example, specific content, text, images and product information, as well as data files made available for download), users’ activity on the website, the type of end device concerned, the type of browser used, and the date and time of use.

Let’s Chocolaat stores this information for a maximum of seven days in order to identify and investigate misuse.

Let’s Chocolaat also uses this information to improve presentation, service, features and functionality, as well as for general administrative tasks.

In addition, Let’s Chocolaat deletes or anonymises usage data, including IP addresses, without undue delay as soon as it is no longer required for the purposes stated above.

The processing and use of data is based on legal provisions that justify those operations because: (1) the processing is necessary to provide the website; or (2) Let’s Chocolaat has an overriding legitimate interest in ensuring and extending the functionality and error-free operation of the website and tailoring it to users’ needs.

3. Further processing of personal data in the following cases:

3.1. Prize draws

You may have provided your contact details and address while taking part in a prize draw that we occasionally offer on our website. We will use your data to run the prize draw.

We will not disclose your data to third parties except for the distribution of prizes or the administration of the prize draw.

The processing and use of your data is based on legal provisions that justify those operations because the processing is necessary to run the prize draw.

Unless you have consented to a longer storage period, for example as part of our customer relationship management, we will not store the data for longer than is necessary to fulfil the stated purpose or for as long as statutory retention obligations apply.

3.2. Product testing

You may have provided your contact details and address while taking part in product tests. We will use your data for the purpose of product testing.

We will not disclose your data to third parties except where necessary to carry out the product testing.

The processing and use of your data is based on legal provisions that justify those operations because the processing is necessary for product testing.

3.3. Webinars

You may have provided your contact details and address while participating in webinars. We will use your data to deliver the webinar.

We will not disclose your data to third parties except where necessary to deliver the webinar.

The processing and use of your data is based on legal provisions that justify those operations because the processing is necessary to deliver the webinar.

3.4. Surveys

You may have provided contact details, such as your email address, when taking part in a survey. We will use your data to conduct the survey.

We will not disclose your data to third parties except where necessary to conduct the survey.

The processing and use of your data is based on legal provisions that justify those operations because the processing is necessary to conduct the survey.

4. Consent/withdrawal of consent

4.1. Consumers

You may have given your consent for Let’s Chocolaat to process:

the contact details I have provided to Let’s Chocolaat;
the content and circumstances of my electronic communications with Let’s Chocolaat, such as contact forms or emails;
my use of Let’s Chocolaat websites;
my participation in promotions and competitions, and the printing and use of discount vouchers.

Within the framework of consumer relationship management, for the purposes of:

advertising (by post, browser, applications or as specified below where additional consent is provided);
market research;
communications relating to events;
conducting surveys.

To achieve these purposes, Let’s Chocolaat may:

combine the data listed above with other data that Let’s Chocolaat may lawfully have collected about you, for example through prize draws or other website activities;
analyse the data to determine appropriate advertising activities.

During this analysis, Let’s Chocolaat applies an automated methodology that helps prioritise sales initiatives. Contacts are categorised according to their online and offline activities. Depending on their assigned category and location, contacts are assigned to sales staff and receive different information about our products and services, as well as advertising material.

We store data only where valid consent exists or for as long as statutory retention obligations require.

You may withdraw your consent with future effect at any time, for example by clicking the relevant link in the confirmation email or by contacting us here. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

4.2. Email advertising

You may also have given your consent for Let’s Chocolaat to contact you by email and/or telephone about offers, products and services relating to Let’s Chocolaat products.

We will use your data as described above, in accordance with section 4 of this Data Protection Statement, to provide relevant advertising.

5. Cookie Policy

6. Web tracking

6.1. Web tracking

This website collects and stores data for marketing and optimisation purposes using web-tracking technology. This data is stored and subsequently processed using anonymous or pseudonymous user profiles, depending on the relevant technology and contracted services. These user profiles are stored in cookies or similar technologies as described above. In addition to the data collected when you access the website, this may include information about the website used to reach us, the pages visited while on our website and, where applicable, the search terms used to find our website.

Without users’ explicit consent, data collected through our web-tracking technologies is not used to identify visitors personally and is not combined with other personal data about the user concerned.

Since this data may be considered personal data, processing is based on legal provisions that justify it because: (1) Let’s Chocolaat has a legitimate interest in adapting the website to users’ needs; or (2) the data is used in pseudonymous form for marketing and optimisation purposes and the user has not objected to such use.

Objecting to data collection

a) You may object to the collection and storage of data by clicking the following link:

I object to the storage of data

To opt out of the web-tracking network used by this site, an opt-out cookie is set. The cookie is set for the named domain, browser and computer. Therefore, if you visit our website from home and work, or from different browsers, you must opt out of data storage on each device or browser.

b) Alternatively, you may object to and prevent cookies from being stored through the relevant settings in your browser software. Please note, however, that you may then be unable to use all the functions of this website in full.

6.2. Google Analytics

This website uses Google Analytics, an analytics service provided by Google, Inc. (“Google”).

A cookie is installed on your computer for this purpose. The information generated by the cookie about your use of the website, including your IP address, will be transmitted to and stored by Google on servers in the United States.

We have enabled IP anonymisation. This means that Google will truncate or anonymise the last octet of the IP address for Member States of the European Union and other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to Google servers in the United States and truncated there.

On behalf of the website provider, Google will use this information to evaluate your use of the website, compile reports on website activity for website operators and provide the website provider with other services relating to website activity and Internet usage.

Google will not associate your IP address with any other data held by Google.

Objecting to data collection:

In addition to changing your browser settings, you can prevent Google from collecting and using data (cookies and IP addresses) by downloading and installing the browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.

6.3. Google DoubleClick

We use Google DoubleClick on our website to evaluate its use and enable us, Google and other advertisers working with Google DoubleClick to provide advertising that is relevant to users. A cookie is installed on your computer for this purpose. This cookie collects information about the advertising displayed in your browser and the advertisements you access. The information generated by the cookie about your use of the website will be transferred to and stored on a Google server in the United States. Based on the information collected, advertisements of similar interest will be displayed in your browser.

Objecting to data collection:

In addition to changing your browser settings, you can permanently disable the DoubleClick cookie using a browser plugin. The plugin retains the browser’s opt-out setting even if you delete all cookies. The browser plugin for permanent opt-out is available at https://support.google.com/ads/answer/7395996.

Detailed information about its functionality and data processing is available at the following link.

8. Your rights as a data subject/data protection officer

You may exercise your right of access to your data at any time. In addition, provided that the applicable requirements are met, you may exercise the following rights:

Right to rectification
Right to erasure
Right to restriction of processing
Right to lodge a complaint with the competent data protection supervisory authority
Right to data portability (since 25 May 2018)

Right to object

Where processing activities concerning your personal data are based on a legitimate interest of Let’s Chocolaat, you have the right to object to such processing at any time on grounds relating to your particular situation. Let’s Chocolaat will cease such processing unless it can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing is required for the establishment, exercise or defence of legal claims.

In these cases, or if you have any other questions or requests concerning your personal data, please send an email or postal letter for the attention of the Data Protection Officer, Crispins Europe, S.L.U., C/C, units 43–46, Pol. Ind. Can Verdalet, 08490 Tordera (Barcelona) (email: info@letschocolaat.com).

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